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Return, Exchange & Cancellation Policy  Click Here For Size Exchange Form

How can I return/ replace a product?

Dresses can be exchanged for size only if the product is unused with all tags attached and in original packaging. Note, Size exchange is not allowed for certain categories of products or purchased on sale or customized for measurement/design. Dresses cannot be returned/ cancelled against full refund post-delivery.

What do I need to do to request size exchange of same product?

To avoid any delays in providing you with the preferred size of a product – follow the simple 3 step process:

Step1. Fill The Size Exchange Form: Fill the size exchange from Click Here For Size Exchange Form .You will receive an email after submission of the form. 

Step2. Place A New Order: Place a prepaid ‘New Order' for required size from website/app. Exchange order has to be mandatorily prepaid. Your new order will be shipped at the earliest subject to size availability.

Step3. Return & Refund: Reverse pick up will be scheduled subject to completion of step 2 & refund transfer will be initiated against returned product within 3 days of receiving the returned product and quality check completion.

Please Note: New exchange order request are not serviceable with ‘Cash On Delivery’ payment method

What is the time period within which I can exchange a product?

Size Exchange Request must be initiated within 7 days of receiving the product

How should I pack my product for the exchange?

All our products are handcrafted hence request your support to pack them with utmost care. When you return a product for exchange, please ensure that it is in its original condition with tags intact and original packaging.

When are product exchange not possible?

If the Products have been purchased from certain categories including Sale section or Accessories or Extravaganza or product is customised for design or measurement, exchange of product is not permissible.

If exchangeable products are not returned in their original condition, are damaged , are used or the original tags are missing , your product will be shipped back to you and refunds will not be possible.

What are self-courier exchanges?

In case reverse pick-up facility is not available for your pin code, we will request you to courier the products to our address – C/O Foreverkidz , B78 , Sector 5 , Noida – 201301 and email the airway bill details at support@foreverkidz.in along with your order no to enable swift refund process.

Can I exchange a part of my order?

Yes, you can exchange a part of your order. In the Size exchange form kindly mention the name of the dress for which new size is requested. The size exchange form allows you to mention details for one or many products at the same time.

Can I exchange my product with a different product?

Our products are intricately handcrafted basis your placed order hence a complete exchange is not supported. In case due to unavoidable reasons you need to exchange your product with a different product , same will be reviewed on case to case basis. Please write to us at support@foreverkidz.in

Can I cancel my exchange request and choose to keep the product?

Please get in touch with Foreverkidz Support Team for assistance in such a case.

This is not what I ordered. How do I replace it?

If all or part of your order does not match the product description, please write to us at support@foreverkidz.in with images of the product received to seek required assistance.

How will I receive refund transfers?

After the received product passes the quality check, in case of prepaid orders (Online payments), refund will be issued via original mode of payment.

Refund credits usually takes 7-10 business days to reflect in your account from date of initiation.

In case of COD orders, customer will be asked to share their bank account details via email.

* All refunds are subject to shipment deductions or any other applicable charges & satisfactory completion of necessary quality checks by return desk @ warehouse

How will I know that my refund has been initiated?

We will send you an email confirming the initiation of your refund. In case you are experiencing an inordinate delay please write to us on support@foreverkidz.in

I still haven’t got my refund. Why?

In case you received the refund initiation email from us , request you to get in touch with your bank.

How can I Cancel My Order?

Cancellation of order is permissible only if the order has not been shipped. Please register the Cancellation request by sending an email to support@foreverkidz.in with subject line: CANCEL / ORDER NUMBER.

For cancellation of order after the product has been shipped refunds as applicable shall be initiated after necessary deduction of shipping charges etc.

Cancellation of order against full refund after the delivery has been received is not permissible.

The refund process wherever applicable shall take up to 7-10 business days.

Please Note:

Cancellation of order is permissible only if the order has not been shipped. Please register the Cancellation request by sending an email to support@foreverkidz.in with subject line: CANCEL / ORDER NUMBER.

- All product exchange requests are subject to availability.
- All refunds are subject to shipment deductions & satisfactory completion of - - -necessary quality checks by return desk @ warehouse
- Refund credits usually takes 7-10 business days to reflect in your account from date of initiation (In case payment was done via COD, customer are requested to share their bank account at the time of new size confirmation).
- No refund requests will be permissible outside the purview of policy outlined above.