WE love Happy people, Happy Kids & Happy Parents.
Our dealing with exclusive party range is huge therefore any refunds/exchanges shall be processed after careful examination of the product recieved. Following are the guidelines for the same:
1. Products must be returned in their original condition, unworn, unwashed & with tags still attached.
2. Request must be logged in within 3 days of recieving the products.
3. Products must not have been purchased under Sale store section
How do I cancel/exchange an order after placing on foreverkidz.in?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
If you cancel your order within 24 hours of placing the order , we will refund the entire amount.
Cancellation/exchange is after your product has been shipped:
- If you received the product, it will be eligible for replacement only in the form of store credits. The process can be initiated by simply dropping a mail @ firstname.lastname@example.org. Our team shall revert to you on mail or in person to resolve your query.
- Only in cases where there are defects found with the product at the time of recieving. We shall arrange for a reverse pickup for the same. Please drop a mail with pics of the defected item @ email@example.com.
How do I get a Size exchanged or what is the exchange policy?
- - Easy! Place a fresh order after talking to us, share / mail the name you placed order with and the dress must be shipped from your end,. Share the concern and your amount shall be adjusted against the new purchase. We shall be happy to ship your new dress with the new size.
- We can help you with size exchanges from the same style (if available) or any other style in case the size you want is unavailable. We request you to please check the size chart well so as to avoid this trouble of exchange and you can use the product well on time :-). Our team is there to assist you with the right size while placing the order.
- Any exchange case must be initiated within 5 days of recieving the product.
We give you time till 60 days to consume your store credits which surely gives you acess to newer designs. We believe in making our customers happy :-)
Size is the biggest worry for most parents and we help them sort it with ease. We suggest you look at the size chart and order the best age group fitting as per your Lil one's size.
Please place this request within 5 days of recieving the product.
Sale items are not eligible for refunds or exchanges.
How will I be refunded for the return?
Refunds (in case of defected products) will be made in the same form that the payment is received within 14 working days from the date of cancellation of order. Shipping fee will not be refunded.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 9811803091 or email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
• Any product that exhibits physical damage to the box or to the product;
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery;
• Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number;
• Any product from which the UPC (Universal Product Code) has been removed from its original packaging.
Sale Products will not be eligible for exchange.